Privacy Policy

At Cryptic Coatings, your privacy is very important. To better protect this privacy, we provide this notice explaining how your information is collected, used and options available to protect your rights to privacy.

How Information is Collected

Cryptic Coatings uses third-party services for analytics tracking, user authentication, advertising / promotion, content marketing, email marketing and payment processing.  These services may access your data solely for the purpose of performing certain tasks on our behalf.  We do not share personally identifiable information with them nor do we give them permission to disclose or use any of our data for any other purpose.

 While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Placing an Order

Cryptic Coatings use the information you provide about yourself when placing an order only to complete that order. We do not share this information with third party service providers except to the extent necessary to complete that order.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

In addition, we use the information you provide about someone else when placing an order only to ship the product and confirm delivery. We do not share this information with third party service providers except to the extent necessary to complete that order.

We use email addresses to answer any emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties including third party service providers.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

Please see the PayPal Privacy Policy for more details.

Shipping Service Providers

Cryptic Coatings ships via US Postal Service (via Stamps.com) as well as UPS and we share your name, address, phone number and email address with these shipping service providers to the extent necessary to ship that order.

Please see UPS’s Privacy Policy for more information

Please see USPS’s Privacy Policy for more information

Please see Stamps.com Privacy Policy for more information

Cookies

What cookies do

Our website uses cookies to validate a user's identity as they browse from page to page; without cookies, login credentials would have to be entered between before every product added to cart or wish list. Cookies enable and improve:

• Customer log-in
• Persistent shopping carts
• Wish lists
• Product recommendations
• Custom user interfaces (i.e. "Welcome back, Steve")
• Retaining customer address and payment information

How do cookies work?

Cookies can be divided into two major categories, with many subsets of:

  • Session cookies stay on a browser and retain your information until it is closes. When a new browser window is opened, the same user is treated as a new visitor and must input their login credentials.
  • Persistent cookies have a designated lifespan and remain in a browser until the period elapses or the cookie is manually deleted. Websites that use persistent cookies will remember users even after they close a browser. Persistent cookies enable features such as persistent shopping carts, which retain products added to cart between sessions.

When a user lands on our website for the first time, the webpage makes a record of the activity on its remote server and it places a cookie in the user's browser files. The cookie is only a short line of text. It contains no information about the user or the user's machine. Instead, it typically contains the URL of the website that placed the cookie, a unique generated number and an expiration date for the cookie.

As the user browses our website, each new page the user visits queries the browser, looking for the cookie. If the cookie's URL matches the website's URL, the website retrieves the user information from its server by utilizing the unique generated number. In this way, the website adjusts the user's experience to reflect her browsing history.

If the user searches the site for "bolt carrier group", then the next time the user comes to the site, the website will retrieve the user's record and fill the landing page with more bolt carrier groups.

Cookies in ecommerce

The single most important job of a cookie is to keep a user logged in as they browse from page to page. A user's browsing history becomes part of a database which the website then uses to improve the customer experience.

Or site uses a combination of session cookies and persistent cookies to create a seamless shopping cart experience. As the user adds items to her cart, session cookies keep track of the items. If the user abandons the cart, persistent cookies will retrieve his/her selections from the database the next time he/she visits, or allow us to create personalized retargeting campaigns that encourage he/she to revisit their cart.

Cookies are an essential part of the Internet. Without them, webpages would be a great deal less useful and interactive. Ecommerce would be impossible. They give websites the ability to remember and improve.

Embedded Content from Other Websites

Articles on the Cryptic Coatings website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Comments/Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. 

Email Newsletter

When subscribing to the Cryptic Coatings newsletter, you will be asked to provide your first and last name along with email address. All information is stored within MailChimp, our email newsletter service provider. We will only use this information to send you periodic emails about special Cryptic Coatings promotions. You may opt-out of receiving the newsletter at any time by clicking on the “unsubscribe” link at the bottom of any of the emails.

Please see MailChimp’s Privacy Policy for more information.

Contact Us Form

Information collected when completing the Contact Us form will only be used for the sole purpose of communication directly with a Cryptic Coatings team member and will never be used for any other reason.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How Long We Retain Your Data

If you leave a comment and/or review, the comment and/or review and its metadata are retained indefinitely. This is so Cryptic Coatings can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on the Cryptic Coatings website, or have left comments/reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, Cryptic Coatings has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How to Contact Us

Should you have other questions and/or concerns regarding our Privacy Policy, please contact us at (704) 966-1617 or send us a message using our Contact Us form.

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